Refund Policy
Refund Policy for Ristenate.com
At Ristenate.com, we strive to provide the best matchmaking experience for our users. However, we understand that sometimes things don’t go as planned. Below is our refund policy:
1. Membership Subscription Refunds:
- Refund Eligibility: Refunds for subscription payments (premium plans) are only eligible if the user cancels the membership within 7 days of purchase and has not used any premium services (e.g., sending messages, viewing profiles, etc.).
- Non-Refundable: Once a user has interacted with a match or used any of the premium features, the subscription fee becomes non-refundable.
2. How to Request a Refund:
- To request a refund, please contact our Customer Support Team at support@ristenate.com with your account details and reason for cancellation.
- Refund requests must be made within 7 days from the date of the purchase.
3. Processing Refunds:
- All refund requests will be processed within 7 business days from the date of the request.
- Refunds will be issued to the original payment method used during the purchase (credit card, debit card, etc.).
4. Special Cases:
- In rare cases where the service fails to meet the promised standards or if there is an issue with the user’s account, we may offer a full or partial refund, depending on the circumstances.
- Refunds are not applicable for account suspensions due to violations of our terms and conditions.
5. Modifications to the Refund Policy:
- Ristenate.com reserves the right to modify this refund policy at any time. All changes will be reflected on this page, and users will be notified of significant updates.
